public-sector transformation discovery and strategy
Delivered through a named service reform with scope, named owner, constraints, decisions, measures, exceptions and accepted close-out for every service reform.
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428 · public-sector transformation research
Open Index
public-sector transformation, shaped around experimentation, evidence and transparent learning.
Open Index is a fictional public-sector transformation research organisation created as Interlink Apps catalogue design 428. The page architecture translates the organisation's real operating unit — the service reform — into navigation, evidence, case work, people, questions and conversion rather than relying on decorative hero content alone.
01 / Offer
Built around the work, not a generic template.
research implementation and operations
Delivered through a named service reform with scope, named owner, constraints, decisions, measures, exceptions and accepted close-out for every service reform.
Governance, exception handling and stakeholder coordination
Delivered through a named service reform with scope, named owner, constraints, decisions, measures, exceptions and accepted close-out for every service reform.
Evidence, reporting and continuous improvement
Delivered through a named service reform with scope, named owner, constraints, decisions, measures, exceptions and accepted close-out for every service reform.
02 / Method
1
Frame · define purpose, boundaries, risks and ownership
Each stage leaves an explicit decision trail before the next stage begins.
2
Map · translate the operating system into a visible service model
Each stage leaves an explicit decision trail before the next stage begins.
3
Deliver · execute through explicit checks, decisions and handovers
Each stage leaves an explicit decision trail before the next stage begins.
4
Prove · close with evidence, unresolved risks and next actions
Each stage leaves an explicit decision trail before the next stage begins.
03 / Work
Representative engagements
Case 1
Open Index programme 428-A
A representative public-sector transformation engagement organised one service reform around a clear brief, accountable roles and evidence that could survive handover.
Case 2
Open Index operating cycle 428-B
The team tested the research model under live constraints, recorded exceptions and translated every unresolved issue into a named next action.
Case 3
Evidence release 428-C
A recurring review converted activity into a concise decision record showing outcomes, trade-offs, ownership and what the organisation would change next.
04 / Evidence
97%work items closed with explicit evidence
2dtypical decision-to-owner handover
31representative operating records reviewed
0anonymous claims presented as proof
05 / People
Maya Dube
Practice lead
Kabelo Botha
Delivery lead
Priya Osman
Evidence lead
06 / Notes
What credible evidence looks like in public-sector transformation
Why service reform ownership improves service quality
Designing research systems around exceptions rather than ideal cases
07 / Questions
Is this a real organisation?
No. Open Index is a fictional Interlink Apps identity demonstrating a production-grade website for public-sector transformation research.
How is delivery made measurable?
Every service reform carries scope, ownership, constraints, decisions, acceptance criteria and close-out evidence from the beginning.
Can this design adapt to another organisation?
Yes. Brand, imagery, terminology, sections and operating records can change while retaining the responsive, accessible information architecture.