Mika, age 6
Used a picture schedule before entering the treatment room.
FICTIONAL EXAMPLEA child-friendly clinic concept
Brave can look like asking one more question.
Pip & Pear is a fictional paediatric clinic designed to make appointments legible for children and reassuring for adults.
02 / About the clinic
Predictability is part of care.
We explain what will happen before it happens, leave room for sensory needs and give parents plain-language next steps.
The clinic map is visible throughout the site so children can understand the visit as a sequence of places rather than one unknown event.
03 / Choose a room
Room now open
check-ups
Gentle routine visits with time for questions.
04 / Your visit
1
Arrive
Know where to go before you leave home.
2
Say hello
A person explains the plan, not a kiosk.
3
See the room
Children see the tools before they are used.
4
Care together
Parent, child and clinician decide the next step.
5
Home plan
Leave with one page of practical guidance.
05 / Smile stories
Noah, age 9
Swapped bright overhead lighting for a quieter appointment sequence.
FICTIONAL EXAMPLEAya, age 7
Turned a confusing care plan into three simple visual steps.
FICTIONAL EXAMPLEChild-friendly communicationSensory-aware appointmentsParent notes after every visitEmergency triage explained clearlyCredentials visible before booking
07 / Meet the grown-ups
DN
Dr. NandiPaediatric dentistLS
Luca SteinOral health therapistRM
Rae MokoenaFamily coordinatorPP
Pip PearClinic mascot09 / Parent asks, Pip answers
What if my child is scared?
The production clinic would provide clinician-approved operational and healthcare information. This prototype demonstrates the conversational pattern.
Can I stay in the room?
The production clinic would provide clinician-approved operational and healthcare information. This prototype demonstrates the conversational pattern.
What should we bring?
The production clinic would provide clinician-approved operational and healthcare information. This prototype demonstrates the conversational pattern.
Do you support sensory sensitivities?
The production clinic would provide clinician-approved operational and healthcare information. This prototype demonstrates the conversational pattern.
How are urgent appointments handled?
The production clinic would provide clinician-approved operational and healthcare information. This prototype demonstrates the conversational pattern.
10 / Appointment checklist